Customer Service Trends & Insights

Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s

In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends

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In the ever-evolving digital marketing landscape, businesses that want to improve customer engagement and simplify marketing processes must keep up with the changes. One innovative

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In today’s fast-changing business world, technology plays a pivotal role in transforming how companies connect with their customers. Among these technological advances, Artificial Intelligence (AI)

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Since 2017, Helpshift has been at the forefront of integrating AI into customer service, consistently innovating and refining our technologies to stay ahead of the

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Ever since the Covid-19 outbreak, mobile learning has become more and more widespread, showing that the future of education depends on it.  The pandemic gave

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With more and more mobile apps conquering the market, it becomes harder for app developers to stand out among competitors. Nowadays, people, especially millennials and generation

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