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Gaming is mastering automation in player support | Helpshift – VentureBeat
Customer service company Helpshift today published its third annual Digital Support Benchmark Report, in which it examines different trends in customer support across multiple industries, including gaming, fintech and entertainment. In the 2023 report, Helpshift’s research shows that the games industry has seen adoption of automation and AI on a much larger scale in customer support than […]
AI in the Contact Center: An Essential Tool – CSMWire
