Why Mobile-First Support Is Critical for Hyper-Casual and Mid-Core Games
Mobile games are designed to feel immediate. A player taps to enter a world, completes a run, upgrades a character, or checks timers in a spare minute. The experience is fluid and lightweight. But when something goes wrong and the player has to leave the game to find help, the flow breaks. And for many […]
[PODCAST] Delivering Quality Service through Mobile Applications
Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you need to make your presence known on this buzzing social channel, as well as how to easily manage support requests with our new extension, in […]
The 7 Critical Components Of Great Mobile App Support
The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app support have not kept pace – a major factor causing most apps to lose 75-80 percent of their users in the first week. As of the fourth quarter of 2019, […]
4 Tactics for Great Customer Service Responses in Mobile Gaming
Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately resolve it. This makes crafting the perfect response to successfully and empathetically address the issue both an art and a science. We’ve compiled a list of shining example responses from […]
3 Routine Live Chat Examples Made Better Through Messaging
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When used properly, live chat liberated customers from enduring tedious automated phone system experiences and enabled online conversations in real time — more reassuring and quicker than email exchanges. There are plenty of […]