Customer Service Trends & Insights

Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s

In recent times, AI’s role in customer service has grown tremendously, transforming how customers interact with businesses and vice versa. AI customer service platforms use

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AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect

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Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and

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You don’t have to buy a powerful PC or console to play modern games. Instead, you just need a reliable Internet connection, which is required

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Deep links are more than just equivalents of what hyperlinks used to be. They can be used to direct users from one web page to

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Mobile usage continues to shape our daily routines, with global app downloads reaching a staggering 255 billion in 2022—an impressive 11% increase from the previous

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