Customer Service Trends & Insights

Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s

In a few weeks, we’ll be joining forces with customer service guru Micah Solomon for a joint webinar to discuss his new book, “Ignore Your

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37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all

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YouTube is the world’s top streaming service with an estimated 1.3B user and 300M hours of video uploaded every minute. Last September, YouTube was fined

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

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Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their

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