Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s
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Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign
Inc. Magazine recently crowned Micah Solomon as the world’s #1 customer-service turnaround expert. But what exactly does that mean? I decided to go straight to
Jake Petersen, Former Vice President of Customer Experience at MoviePass, discusses his experiences with customer service technology and how it can humanize support. As the
An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your
The customer is always right, except for those occasional moments where they need a helping hand – and sometimes their query isn’t a simple ask.
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