Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of
First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product.
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Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only
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Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make
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Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over
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It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do
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