Customer Service Trends & Insights

Every gaming studio obsesses over acquisition. Download numbers. Install rates. Day-one active users. But the real money isn’t in getting players through the door. It’s

In the era of instant gratification, customers expect personalized experiences tailored to their unique needs. As businesses strive to meet these expectations, artificial intelligence (AI)

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As acquisition costs continue to rise, gaming studios must prioritize strategies to keep players engaged and prevent churn. Artificial intelligence (AI) has emerged as a

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In the fiercely competitive world of gaming, player satisfaction reigns supreme. As studios vie for gamers’ attention and loyalty, delivering exceptional player experiences has become

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Customer support teams face growing demands for faster resolutions, cost efficiency, and improved customer experiences. Helpshift’s AI Agent Copilot helps businesses achieve these goals by

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Customers remember how you treat them, not just what you sell them.  In fact, 82% of customers demand immediate problem-solving, and 78% expect personalized interaction

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The corporate hallways are humming with AI talk. “Agents” this and “Copilots” that — but wait, aren’t they the same thing in different packaging? Not

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