Explore strategies to deliver always-available mobile support that reduces churn and drives customer loyalty.
Mobile games are designed to feel immediate. A player taps to enter a world, completes a run, upgrades a character, or checks timers in a
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Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
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The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app
Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
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