Explore a wide range of customer service insights, trends, and strategies that shape the future of support.
On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure
Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
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Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only
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Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make
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