Customer support

Imagine this: one of your most devoted players—she’s just unlocked the rarest battle pass tier and splashed out on exclusive cosmetics—tries to purchase an add‑on

Imagine you’ve just launched a limited‑time raid event with rare loot drops, and your servers are humming—only to be blindsided by a flood of “Can’t

Managing player support at scale is one of the biggest challenges in the gaming industry. As player bases grow and support requests multiply, the traditional

In the era of instant gratification, customers expect personalized experiences tailored to their unique needs. As businesses strive to meet these expectations, artificial intelligence (AI)

The customer service team was bracing for a busy Monday after the launch of the company’s latest feature update. As expected, the inbox overflowed with