Learn how to deliver effective customer support that builds loyalty, trust, and lasting relationships.
read
A player in Brazil gets instant help from a chatbot that understands their slang. Another in Japan waits hours for a poorly translated response. Both
read
Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and
read
The evolution of AAA games has dramatically outpaced the systems designed to support them. While gameplay has become more immersive, real-time, and globally connected, many
read
You might think you can modernize your support stack piece by piece, adding a chatbot here or a new ticketing system there. But while you’re
read
Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously
read
Imagine a gamer is glued to the screen running their favorite mobile game when—bam—the screen freezes. They tap “Support,” only to find a labyrinth of
Follow us on
