Unity SDK 10.5: Unlock Proactive Engagement and Future-Proof Your App
SDK X Unity 10.5.0 is now live and serves as the foundation for our most innovative features launching in 2026. It prepares your app to deliver powerful, proactive customer experiences while maintaining peak performance and long-term compatibility. Most importantly, SDK X Unity 10.5.0 is required to participate in the Proactive Engagement Beta launching in April. […]
Duplicate & Replace Bots: Save time and effort with seamless bot updates
Previously, making a change to bots required Admins to duplicate bots and manually replace them across workflows. This new Duplicate and Replace feature removes that friction and delivers instant value: For more details, visit our help article.
Multilingual Support for AI Reply
AI Reply, part of our AI Agent Copilot Suite, now supports 16 languages, enabling agents to deliver instant, accurate, and context-aware replies. This enhancement helps reduce workloads, speed up resolutions, and ensure a consistent, seamless support experience for customers worldwide. To learn more, visit our help article.
Helpshift AI Page Revamp
Helpshift’s redesigned AI page is now live, serving as a central hub for all AI capabilities. The new interface provides clear visibility into AI offerings, organized by distinct personas, making it easy to find the features you need and request access in just a few clicks. This refresh clearly showcases our AI value, streamlines navigation, […]
Custom Roles Enhancement
We have increased the number of custom roles from 3 to 5, providing more options for fine-tuning permissions. With the ability to create additional tailored access roles, administrators can better align dashboard functionalities with organizational goals while enhancing security and operational efficiency. For more details, visit our help article.
AI Agent Copilot Analytics
Five new reports in the Helpshift dashboard help you track the impact of AI Agent Copilot on your support operations more effectively. These reports provide actionable insights into the overall Copilot performance and individual Copilot features, enabling you to measure ROI, optimize workflows, and accelerate smarter AI adoption across your team. You can also evaluate […]