Previously, making a change to bots required Admins to duplicate bots and manually replace them across workflows. 

This new Duplicate and Replace feature removes that friction and delivers instant value:

1. Zero Downtime Updates: Instantly swap your old bot version for the new one across all workflows with a single confirmation. No manual rework required.
2. Seamless Player Experience: The old bot is automatically disabled and completes any active conversations, ensuring uninterrupted support.
3. Optimize Faster, With Less Effort: Modify complex components like conversation paths, branching logic, and additional steps in a safe, mirrored environment, allowing your team to iterate quickly.

For more details, visit our help article.