Discover how Helpshift powers player engagement in gaming with in-app support, self-service, and seamless experiences at scale.
Players don’t wait to run into problems during business hours. They run into them when a clan event is live, when they finally unlock a
Legacy support systems were built for a different era of gaming, when updates were rare, feedback came through emails, and “player support” meant waiting days
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Launching a game is just the beginning. Once millions of players log in, they expect instant help in their language without leaving the game. Traditional
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App store ratings can make or break a game’s success. One surge of negative reviews can tank discoverability, stall downloads, and dent long-term revenue. Many
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You might think you can modernize your support stack piece by piece, adding a chatbot here or a new ticketing system there. But while you’re
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In today’s fast-paced gaming industry, every second counts when it comes to player satisfaction. As game developers and publishers strive to deliver immersive experiences, they
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