Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service
SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer service industry, today announced the close of a record-breaking fiscal year that included new customers and partnerships, industry recognition and the launch of transformational new products, including asynchronous messaging across web and mobile. A Strong Finish to 2018 In 2018, more brands than ever relied on Helpshift’s […]
Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays
New Data Shows That Messaging-Based Customer Service Is Essential to Keeping Shoppers Happy Over the Holidays SAN FRANCISCO — November 15, 2018 — New proprietary internal data has been released today from Helpshift, the company whose AI-powered customer service platform enables consumer brands to message back and forth with their customers to get their questions […]
Helpshift Launches Partner Program
October 10, 2018 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer service industry through its AI-powered conversational messaging platform, today announced the launch of the Helpshift Partner Program. The new program will deliver developer and go-to-market support for organizations that partner with Helpshift to grow their businesses, transform the customer […]
Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed
Create Your Own Use-Case-Specific Bots and Scale Support Operations for Growing B2C Brands September 19, 2018 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, a company revolutionizing the customer service industry through its AI-powered conversational messaging platform, has announced the launch of Build Your Own Bot (BYOB). Now, enterprises can use natively built artificial intelligence […]
Helpshift’s Linda Crawford Named a Top 50 SaaS CEO of 2018
SAN FRANCISCO–(BUSINESS WIRE)–Aug 22, 2018–Helpshift, the company revolutionizing the customer service industry through its AI-powered conversational messaging platform, today announced that its Chief Executive Officer Linda Crawford has been included in The SaaS Report (TSR) list of the Top 50 SaaS CEOs of 2018. CEOs were selected for the Top 50 largely based on detailed […]
Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events
New Space Will Foster a Highly Collaborative Environment, Make Room For New Hires and Provide a Rooftop Venue for Social Events July 24, 2018 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer service industry through its AI-powered conversational messaging platform, today announced that it has moved into a new office […]