Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support
New Data Also Reveals Which AI Technologies Americans Like and Which Are Stuck in ‘Uncanny Valley’ May 31, 2018 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–New data released today from Helpshift, the company revolutionizing the customer service industry, looked at what Americans most dread about the customer support experience, how it could be improved, […]
Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service
New AI-Powered Capabilities Allow Enterprises to Optimize Support Operations and Deliver Superior Customer Service at Scale SAN FRANCISCO—March 20, 2018—Helpshift, the company revolutionizing the customer service industry, today announced the release of SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more […]
Helpshift, the Leader in AI-Powered Customer Service, Boosts Platform for Operational Efficiency and New Compliance Standards
New Capabilities Allow for Real-Time Operations at Global Scale, Support for GDPR, and New Zendesk Integration SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer support industry through AI-powered customer experiences, today announced significant updates to its platform. The expanded capabilities include a Real-Time Operations dashboard, tools and processes to help enterprises follow GDPR policies, and […]
Helpshift Brings on Chief Marketing Officer Paul Sebastien and Vice President of Business Development Chuck Coulson
AI-Powered Customer Service Company Will Continue Rapid Growth, Increase Marketing Firepower and Drive New Revenue Opportunities With Additions to Leadership Team SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer service industry through AI and chatbot-powered digital support, today announced the addition of Chief Marketing Officer Paul Sebastien and Vice President of Business Development Chuck Coulson […]
Helpshift Study: Americans Love Chatbots—If They Get Them to Humans Faster
Americans Don’t Want to Talk to Robots but Welcome Chatbots That Make the Customer Support Experience More Efficient SAN FRANCISCO–(BUSINESS WIRE)–New data released today from Helpshift, the company revolutionizing the customer support industry through AI-powered customer experiences, reveals how Americans are feeling about the state of customer service in the U.S. and how they’d like […]
Helpshift, the Leader in Messaging-First Customer Support, Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers
New army of chatbots launched: QuickSearch Bot; GetInfo bot; Customer Satisfaction bot; and Customized bot SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer support industry through messaging-first customer experiences, today announced the release of Helpshift Web Chat, an AI-powered website support offering that will enable brands to provide massively scalable, real-time, chat-based customer support on […]