New Study from Helpshift Reveals British Consumers See Less Improvement in Customer Service Than Other Nations
August 21, 2019 – SAN FRANCISCO – Helpshift, the company revolutionising customer service through its intelligent digital-first platform, has released new data revealing consumers’ opinions about the state of customer service ahead of the busy holiday shopping season. 59% of British consumers surveyed stated customer service is either not improving or getting worse, in contrast […]
Ahead of the Holidays, New Study from Helpshift Reveals Consumer Attitudes About Customer Support During Busy Shopping Season
Preliminary results reveal consumers feel customer support is improving overall, and support actually improves during busy holiday period thanks to modern technology like messaging August 21, 2019 – SAN FRANCISCO – Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumers’ opinions about the state of customer service […]
Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer
Leading B2C customer service company builds Connected Customer Conversations, a unified support experience built for today’s consumers, and launches Helpshift for Phone, an integrated voice and messaging solution June 19, 2019 – SAN FRANCISCO – Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, today announced the launch of Connected Customer Conversations and […]
Helpshift Announces European Expansion Following Year of Record Growth and Innovation
Digital Customer Service Company Has Established European Presence to Better Support Growing Base of European Customers SAN FRANCISCO — May 14, 2019 — Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform, today announced that it has expanded its footprint to Europe. Helpshift has hired teams in the […]
Helpshift Receives Multiple ISO Certifications; Affirms Commitment to Highest Security Standards
What Do These ISO Certifications Mean For Customers? Helpshift has always focused on the security and data privacy aspects of our internal and external operations, technology platform and services—both on-premises and in the cloud. We recognize that security is vital when it pertains to customer service, as there is a need to protect a brand’s […]
Helpshift Performance Index: What Customer Service High Performers Do Differently
Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch March 13, 2019 09:00 AM Eastern Daylight Time SAN FRANCISCO–(BUSINESS WIRE)–New proprietary internal data has been released today by Helpshift, the company revolutionizing the customer service industry through its intelligent and asynchronous digital messaging platform. The second installment of the semi-annual Helpshift Performance […]