New Issue Automations Part 2: Automations Based on Keyword Search
We recently rolled out our New Issues Automation feature to help you provide a personalized approach when handling Issues from your various Users.
Square and Groupon: A New CRM for Merchants?
Internet and mobile technology are changing the current state of CRM systems. What we typically envision customer relationship management tools to organize, manage sales, marketing, customer service, and tech support has evolved in different forms. Tools, such as Salesforce and Zoho, are what comes to mind when the word CRM is mentioned, but there’s a […]
Introducing web support – seamless service through multiple channels
As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web, through the App Store and reach you via email too.