Introducing Agent Nicknames and Branded Emails
Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over email. These features are available to every Helpshift customer and are easy to setup.
Why In-App Mobile FAQs Are Essential To Mobile Customer Service
It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do I check myself in at one of the kiosks, or go to the agent behind the desk over there? Odds are, you choose to help yourself.
Helpshift Automations
What is ‘Helpshift Automations’?
Welcome to Helpshift Analytics, Your Actionable Data Platform
Everything we build at Helpshift is about giving your business the advantage it needs to serve customers and succeed. Today I’m proud to announce our new Helpshift Analytics dashboard, made with your company’s growth in mind. Let’s have a brief overview of the features we offer in this groundbreaking update.
How Helpshift can help you comply with COPPA and avoid getting fined
COPPA (Children’s Online Privacy Protection Act) is an American law–enforced by the Federal Trade Commission–that prohibits collecting personal identifiers (PIs) from children under 14. A surprising amount of products have not yet adapted to the regulations. In 2014, the FTC has collected almost $61 million in fines from companies both large and small. They have […]
6 Tips to Prepare for a Successful Mobile App Launch
So you’ve built a mobile app. Now thousands of users will automatically rush to download your app, give it high ratings, and tell everyone else to download it.