Helpshift Survey: Nearly Half of Americans Delete Apps Without Good Customer Support
New data from the customer support experts at Helpshift reveals 89 percent of Americans would recommend an app with proactive in-app support SAN FRANCISCO–(BUSINESS WIRE)—Helpshift, the company revolutionizing the customer support industry through enterprise-level, in-app customer experiences, today announced the results of a survey conducted by Radius Global Market Research June 12-13, 2017, among adults […]
Helpshift Installed on More Than One-Third of the Top Grossing Gaming Apps
In the highly competitive mobile gaming industry, Helpshift’s in-app customer support platform gives customers an edge over competitors. SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer support industry through enterprise-level, in-app customer experiences, has announced that its customer support platform is used by 34 of the top 100 grossing gaming apps, including five of the […]
Helpshift Named a ‘Cool Vendor’ by Gartner
In-App Customer Service Solution Recognized as Impactful, Innovative and Intriguing SAN FRANCISCO–(BUSINESS WIRE)–Helpshift, the company revolutionizing the customer support industry through enterprise-level, in-app customer experiences, has announced its inclusion in the “Cool Vendors in CRM Customer Service, 2017”1 report published by Gartner, Inc. “That’s why we’re so excited about Helpshift’s selection by Gartner as a […]
In the News: Helpshift’s Salesforce Integration Announcement
Last week we announced Helpshift for Salesforce Service Cloud, and are thrilled to have been featured in news outlets across the nation. This new integration provides existing Service Cloud users with a fresh new way to connect with their mobile customers through in-app messaging and instant self-service— with a scalable, secure, and 100 percent enterprise-ready […]
Helpshift Announces New Integration Capabilities for its Customers on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
SAN FRANCISCO–(BUSINESS WIRE)–Helpshift today announced an integration with new capabilities available on the Salesforce AppExchange. This integration is meant to improve the mobile user experience by enabling service agents to deliver support to app users directly from within their Salesforce Service Cloud Dashboard – In-app! When a customer contacts support from inside the Helpshift-enabled app, […]
Helpshift Secures Additional Series B Funding from Cisco Investments
Today, is an exciting day for Helpshift. Cisco Investments has joined our Series B funding round, following previous investors Intel Capital, Microsoft Ventures, Salesforce Ventures and more. Now that we’re one of Cisco Investments’ portfolio companies, the plan is to work with them to explore opportunities to integrate our in-app customer support with their leading […]