Helpshift now partnering with communities to aid in the COVID-19 response
Digital customer service technology company will offer its solutions at no cost to organizations on the front lines SAN FRANCISCO – March 20, 2020 – With communities around the world bracing for the full impact of the developing COVID-19 pandemic, Helpshift announced today that the company will offer its technology at no cost to community, […]
Helpshift Announces Elevation of Key Executives to Bolster Leadership Team
Founder and current Chief Strategy Officer, Abinash Tripathy, taking over role of CEO while current Chief Revenue Officer, Eric Vermillion, takes over role of President as company achieves recent goals and looks ahead SAN FRANCISCO – February 27, 2020 – Helpshift, the Digital Customer Service leader, today announced that Founder and former head of strategy, […]
Helpshift Achieved a Record 300 Million Chatbot Interactions in 2019, Teeing Up a Successful 2020
New report from Opus Research reveals savings up to $6.3M for businesses that deployed solutions from Helpshift’s customer service platform SAN FRANCISCO – January 8, 2020 – Helpshift, the platform revolutionizing customer service technology, announced the close of a record-breaking year and the release of a new report from Opus Research titled, Positive Real-World Results […]
Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level
New collaboration powers connected customer conversations across phone and messaging SAN FRANCISCO – November 18, 2019 – Helpshift, a platform revolutionizing customer service technology, announced today its integration with Amazon Connect. Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, artificial intelligence (AI), and bots to […]
New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make Messaging Their Primary Means of Contacting Customer Support
Consumer survey findings combined with analysis of 71 million real world chatbot interactions finds efficiency is the common denominator when it comes to consumer preferences and brand objectives for customer support September 24, 2019 – SAN FRANCISCO – Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumer […]
Helpshift Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
Helpshift’s digital customer service platform honored for improving customer service technology and improving the customer experience September 12, 2019— SAN FRANCISCO— Helpshift announced today that TMC, a global, integrated media company, has named Helpshift’s digital customer service platform a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We’re thrilled to receive a Contact […]