New Helpshift Read Receipts Display like iMessage: Know When Customers Received an Agent’s Reply
Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make sure your customers actually read a reply from your Agents. For those of you who are accustomed to email-based solutions, you’re all-too familiar with the manual and automatic follow up […]
Introducing Agent Nicknames and Branded Emails
Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over email. These features are available to every Helpshift customer and are easy to setup.
Welcome to Helpshift Analytics, Your Actionable Data Platform
Everything we build at Helpshift is about giving your business the advantage it needs to serve customers and succeed. Today I’m proud to announce our new Helpshift Analytics dashboard, made with your company’s growth in mind. Let’s have a brief overview of the features we offer in this groundbreaking update.
New Issue Automations Part 2: Automations Based on Keyword Search
We recently rolled out our New Issues Automation feature to help you provide a personalized approach when handling Issues from your various Users.
Introducing web support – seamless service through multiple channels
As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web, through the App Store and reach you via email too.