2023’s Top Lessons: 5 Must-Know Customer Experience Tips for 2024
In the fast-paced realm of customer experience (CX), navigating the currents of change requires more than just a compass. Professionals must stay ahead of trends and embrace new strategies for continuous improvement in choosing a customer experience platform. To help CX professionals chart a course for success in 2024, the Helpshift team asked our customers […]
Chatbot Marketing: A Comprehensive Guide to Boost Your Business
In the ever-evolving digital marketing landscape, businesses that want to improve customer engagement and simplify marketing processes must keep up with the changes. One innovative tool that has emerged as a game-changer is chatbot marketing. A chatbot is not just another AI program that can be taught to exchange instant messages with people. It has […]
Unlocking Global Success: The Power of AI for Multilingual Support
In today’s fast-changing business world, technology plays a pivotal role in transforming how companies connect with their customers. Among these technological advances, Artificial Intelligence (AI) stands out. Once considered futuristic, AI is now an essential part of many industries, driving significant changes. It’s not just a temporary trend; it’s a powerful and lasting force that’s […]
2024 Outlook: Unveiling Our AI Breakthroughs and the New End-to-End Solution, with a Glimpse into Our Future Product Roadmap
Since 2017, Helpshift has been at the forefront of integrating AI into customer service, consistently innovating and refining our technologies to stay ahead of the curve. During the past year, our product and engineering team has invested significantly in our AI platform, enhancing the consumer support experience and improving agent productivity. Here are a few […]
The 10 Best Mobile Learning Apps
Ever since the Covid-19 outbreak, mobile learning has become more and more widespread, showing that the future of education depends on it. The pandemic gave the fuel to organizations to invest and the public to use educational apps more than ever before. Year after year, the global rate of educational app downloads grew up to 90% – […]
App Gamification: 12 Examples of Mobile Apps Using Gamification
With more and more mobile apps conquering the market, it becomes harder for app developers to stand out among competitors. Nowadays, people, especially millennials and generation Z, tend to get bored quite easily. Therefore, only something exciting and challenging can keep them constantly engaged. Luckily, there is a bunch of user engagement and retention strategies to implement: social media management, […]