How to Help Your Business Now with Customer Service Chatbots
Increasingly, brands are looking for innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use chatbots and automation to streamline manual and time-consuming processes and to improve the customer experience. Customer service chatbots are specially designed to help customers self-serve, troubleshoot problems quickly, and escalate […]
Top Considerations in B2B Versus B2C Customer Service
Today, brands have the luxury of being able to pick and choose the software tools that best suit their specific organizational needs. For example, there are different marketing and sales platforms for B2B versus B2C brands, because B2C and B2B brands have different requirements within these departments. Customer service is no different. The Stark Differences […]
B2C Brands Deliver Exceptional Customer Service Experiences with Helpshift
Business to consumer brands require a specific B2C customer service solution. They’re dealing with massive scale, rely heavily on high customer satisfaction ratings — and in a perfect world, customers would have 24/7 access to their agents without having to wait on hold. However, in our imperfect world, offering this level of care is extremely […]
MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots
MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also saw a massive accompanying spike in support requests. “We had an extremely high volume of chats earlier this year that continued through the summer coming from our subscriber base,” said […]
Getting in Sync with your Customers: What’s the Difference between Synchronous and Asynchronous Communication
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group text after getting home from work; we answer Slack messages after finishing an important project. We flow easily between synchronous and asynchronous communication via these interfaces, sometimes texting in real-time, […]