Helpshift’s Customer Service Acronym Cheat Sheet
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing. To make your life and the lives of your fellow support superheroes a little easier, here’s a cheat sheet to keep you informed.
The Evolution of Customer Service: 4 Progressions Spanning Past to Future
First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product. Then came the telephone and the eventual development of the call center. Shortly thereafter came frustration with call centers, and demand for more. As expectations of speed and automation have […]
Introducing web support – seamless service through multiple channels
As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web, through the App Store and reach you via email too.