In-App Vertical Navigation Layout for FAQs
Introducing a new Vertical Navigation Layout in SDK X, providing an improved in-app self-serve experience! The Vertical layout comes with collapsible sections that allow users to expand and view specific content as needed, thus reducing excessive scrolling. Users can click on any FAQ section from the vertical FAQ listing, and the FAQs will be displayed […]
Multiple Attachments in Bot Step
Multiple attachment capability has been added to the Bot workflow for more comprehensive data collection and smoother interactions! Previously limited to just one attachment, your bot workflows now support up to 10 attachments. To know more, visit our help article.
Self-serve Discord Integration
You can now integrate Helpshift with your Discord servers, bypassing the need for support team assistance. This self-serve integration helps you gain more control over your Discord integration with self-serve capabilities and tailored configuration. Notable Highlights Refer to our help article for more information.
Intent Analytics
Gain actionable insights into your Smart Intent (SI) and Automatic Intent Assignment (AIA) performance with the new Intent Analytics Reports. Notable highlight You can find details on the reports and key metrics here.
AI-Powered Answers
We are excited to inform you that we have released the Open Beta of our first ChatGPT feature – “AI powered Answers” in a custom bot step. Instead of pulling individual FAQs, ChatGPT will scan your existing knowledge base to combine all relevant FAQs into one single detailed and summarized response to your end users. […]
Language AI Update – Custom-Trained Engines
Language AI now offers custom-trained engines – a new feature providing AI models that are fine-tuned with your specific data. This delivers key advantages over default generic engines: By training models with your own data, these tailored engines ensure maximum relevance and accuracy for your content, maintaining your brand identity globally. This is an Add-on […]