Last-read FAQ Context in Issues
This new capability automatically captures the last-read FAQ context, such as issue type and subtype, via Custom issue fields (CIFs) and metadata when users submit an issue. This allows support agents to quickly understand the user’s recent interactions with FAQs to suggest further actions that can be taken and provides a more personalized experience to […]
Malware Scanner for Attachments
To address the growing risks in cybersecurity, we are excited to introduce a new Malware Attachment Scanner feature. This feature automatically scans all attachments for malicious content when agents attempt to download them, providing warnings if any threats are detected. Key Benefits: Please contact your customer success manager or the Helpshift support team to enable […]
Language AI for FAQ Translations
Effortlessly enhance your global customer engagement with the new Language AI for FAQ Translations. With just a simple click within the FAQ editor, you can now translate your FAQs into over 70 languages. Key Highlights: To know more, visit our help article.
Feedback Bot Analytics
The new feedback bot analytics dashboard introduces foundational insights from our Feedback Bot’s CSAT surveys, offering a direct look at customer satisfaction levels. You can find details on the reports and key metrics here.
Helpshift Web Widget
This new feature is designed to seamlessly integrate Helpshift’s modern support experiences, such as Help Center, Smart Intents, Web chat, AI, and Automation, directly into your website or web app. Some key features of this widget are:
Language AI Analytics
Evaluate the effectiveness of your Language AI-Agent Translation through our latest Language AI Analytics. You can find details on the reports and key metrics here.