Web Chat 2.0: Behind the Scenes of Creating Fully Asynchronous Web Messaging Capabilities
The following post explores how Helpshift’s product management team has redefined traditional web chat to address our customers’ largest pain points. There are plenty of use cases for brands to continue providing real-time support, but we wanted to give them an alternative when live chat is not feasible or preferable. Messaging platforms such as Whatsapp […]
December Success Spotlight: Why You Should Rethink your ‘Live Webchat’
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have brought that same experience to the web. Customer Success Manager Mckenna Morey explains how asynchronous web messaging works and the associated benefits in this month’s success spotlight. 1. What is […]