How Real-Time Support Improves Player Retention in Competitive Games
When a player hits a bug mid-match or loses progress after a purchase, frustration builds fast. A single delay in getting help can turn excitement into a rage-quit, and that emotion spreads. Reviews drop, retention dips, and even loyal players start questioning whether it’s worth staying. According to Helpshift’s Digital Benchmark Report, gaming brands using […]
Ticket Deflection 101: How A Knowledge Base Will Save You Money
Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign of your app’s success. However, it also means you now need to find a system that addresses all your tickets efficiently, while at the same time creating mechanisms for ticket […]
What Companies Can Learn From Netflix’s Record Breaking Month on Mobile
On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure 77 percent higher than the $49 million the company generated last November. The consumer move to mobile has been gaining traction for years, with mobile market share currently at 44.19 […]