December Success Spotlight: Why You Should Rethink your ‘Live Webchat’
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have brought that same experience to the web. Customer Success Manager Mckenna Morey explains how asynchronous web messaging works and the associated benefits in this month’s success spotlight. 1. What is […]
August Success Spotlight: Embracing AI for Issue Classification
If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying issues. If you ask your customers what the best part of communicating with support is, they mostly likely won’t say that it’s waiting on hold for a representative. Automatic issue […]