3 Routine Live Chat Examples Made Better Through Messaging
More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When used properly, live chat liberated customers from enduring tedious automated phone system experiences and enabled online conversations in real time — more reassuring and quicker than email exchanges. There are plenty of […]
December Success Spotlight: Why You Should Rethink your ‘Live Webchat’
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have brought that same experience to the web. Customer Success Manager Mckenna Morey explains how asynchronous web messaging works and the associated benefits in this month’s success spotlight. 1. What is […]
Getting in Sync with your Customers: What’s the Difference between Synchronous and Asynchronous Communication
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group text after getting home from work; we answer Slack messages after finishing an important project. We flow easily between synchronous and asynchronous communication via these interfaces, sometimes texting in real-time, […]