Why Gamers Expect 24/7 Support And How to Deliver It
Players don’t wait to run into problems during business hours. They run into them when a clan event is live, when they finally unlock a rare skin, or when a limited-time drop is about to expire. And when something breaks in that moment, they expect support to be available instantly. Support leaders feel this pressure […]
The Link Between AI and Gaming
While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your opponents weave and evade attacks, throw grenades and coordinate with their colleagues to give your soldiers a hard time. Although this may feel edge-of-your-seat real, the AI behind it is […]