Abinash and CCW: Automation’s Role in the Future of Customer Service
Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before diving into best practices and opportunities, it is important to set realistic expectations about automation. What can automation do for our customer contact function? What can’t it do? [AT] Automation […]