Chatbots for Customer Assistance: Why You Need to Rethink Your Strategy
In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only one who shared this enthusiasm about chatbots, though. The enterprise communication giant, Slack, even created an $80M investment fund for bot startups, and brands like Staples and Macy’s rolled out […]