How to Help Your Business Now with Customer Service Chatbots
Increasingly, brands are looking for innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use chatbots and automation to streamline manual and time-consuming processes and to improve the customer experience. Customer service chatbots are specially designed to help customers self-serve, troubleshoot problems quickly, and escalate […]
Bot Wars Edition 2 – Eno, the Capital One Chatbot
In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that you might be having with your Capital One credit card. Welcome back to Bot Wars, our blog series that reviews some of the most popular chatbots out in the market! […]
Bot Wars Edition 1 – The Amazon.com Chatbot
In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that you might be having with your Amazon.com order. Here at Helpshift, we know a thing or two about chatbots. Our customers have been using Helpshift chatbots to improve the support […]
What Retail Chatbots for Customer Service Need to Be Successful
The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have seen and probably interfaced with a retail chatbot at one point or another. In a recent poll by marketing expert Jay Baer, 60 percent of participants said they’d used a […]
Chatbots for Customer Assistance: Why You Need to Rethink Your Strategy
In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only one who shared this enthusiasm about chatbots, though. The enterprise communication giant, Slack, even created an $80M investment fund for bot startups, and brands like Staples and Macy’s rolled out […]