Knowledge Management Tools: The Secret Weapon of Customer Service
One of the secret weapons of the best customer service organizations is simple: knowledge. Knowledge management tools arm your human agents, your QuickSearch Bots, and your customers with the information they need to solve problems quickly. You might have all the answers written down, but unless they’re accessible, they don’t count. Granting ease of access […]
MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots
MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also saw a massive accompanying spike in support requests. “We had an extremely high volume of chats earlier this year that continued through the summer coming from our subscriber base,” said […]