Why Automation Is the Backbone of Support in Free-to-Play Games
Player support used to be reactive. A player encountered a problem, sent an email, and waited sometimes days for a response. But the rise of free-to-play (F2P) games changed that equation forever. Millions of players now interact with studios daily, each expecting instant fixes and uninterrupted gameplay. When an update breaks, a purchase fails, or […]
From Tickets to Conversations: Modernizing Player Support Workflows
When a player’s game crashes in the middle of an event or a purchase fails to go through, they don’t pause to fill out a support form. They reach for help the same way they message a friend instantly, expecting someone to respond right where they are. But the longer they wait, the faster frustration […]
8 Benefits of Good Customer Service for Your Business
Efficient customer service is important, both in terms of revenue growth and customer satisfaction. According to Salesforce report, 75% of customers say they have recommended a company based on excellent customer service. This data underscores the importance of customer service efficiency. When companies use technologies like AI and chatbots, they can empower more customers to […]
Customer self service: Empower your customers to help themselves
In our digital-first world, we’ve become accustomed to instant gratification. For brands, this means providing solutions and answers to customers’ questions in a near-instant. Take too long and your customers won’t be happy. This is where offering customer self service can make a significant difference to your customer experience and satisfaction. Customer self service defined […]
Abinash and CCW: Automation’s Role in the Future of Customer Service
Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before diving into best practices and opportunities, it is important to set realistic expectations about automation. What can automation do for our customer contact function? What can’t it do? [AT] Automation […]
Bot Wars Edition 2 – Eno, the Capital One Chatbot
In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that you might be having with your Capital One credit card. Welcome back to Bot Wars, our blog series that reviews some of the most popular chatbots out in the market! […]