MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots
MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also saw a massive accompanying spike in support requests. “We had an extremely high volume of chats earlier this year that continued through the summer coming from our subscriber base,” said […]
December Success Spotlight: Why You Should Rethink your ‘Live Webchat’
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have brought that same experience to the web. Customer Success Manager Mckenna Morey explains how asynchronous web messaging works and the associated benefits in this month’s success spotlight. 1. What is […]