Player Support Benchmark
Opportunities for CX Automation
How Jam City Doubled CSAT and Made Customer Support a Business Driver with Helpshift
For Jam City, the switch to Helpshift transformed their customer support organization from a cost center to a real business driver. This case study shows how Helpshift: Transitioned Jam City from email only to in-game self-service and messaging, enabling them to quickly scale by deflecting 90% of support requests Achieved a 30% overall reduction in […]
Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020
Player Support Benchmark Report 2020
[Opus Research Report] Remarkable Real-World Results for Conversational Assistance
