“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions on behalf of the company. In this webinar from #ProductCon, the largest product management conference in the world, Google Product Lead Marily Nika speaks with […]
“The True Cost of Player Support” Webinar Recap
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated with keeping players in the game—especially if they don’t have a long-term investment strategy. Find out what player support veteran, Peter Gerson, Senior Manager of Player Solutions at Keywords Studios, […]
“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you need to make your presence known on this buzzing social channel, as well as how to easily manage support requests with our new extension, in […]
Getting Your App Together with Helpshift, Unity, and Discord
At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making two key advances, on behalf of gamers worldwide, that will dramatically improve the quality and ease of player support—inside and around the game. We’re proud to announce a unique partnership […]
4 Tactics for Great Customer Service Responses in Mobile Gaming
Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately resolve it. This makes crafting the perfect response to successfully and empathetically address the issue both an art and a science. We’ve compiled a list of shining example responses from […]
The Link Between AI and Gaming
While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your opponents weave and evade attacks, throw grenades and coordinate with their colleagues to give your soldiers a hard time. Although this may feel edge-of-your-seat real, the AI behind it is […]