AI Customer Support Software: The 10 Best Tools for 2025
In recent times, AI’s role in customer service has grown tremendously, transforming how customers interact with businesses and vice versa. AI customer service platforms use advanced technologies such as predictive analytics, machine learning, and natural language processing to automate responses and workflows, freeing human agents to focus on more complex issues. For example, Krafton, which […]
AI Customer Service Chatbots: A Buyers Guide for 2025
AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect intent, urgency, and sentiment better when responding to customer queries. When necessary, they also route tickets to specific agents based on domain expertise, language familiarity, and other criteria. However, with […]
In-App Messaging vs. Push Notifications: What’s the Difference?
Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and Google search agrees with us. It is hard to imagine the modern world and user experience without push notifications and in-app messages. While mobile push notifications are already everywhere, their […]
Games as a Service (GaaS): What It Is and How It Works
You don’t have to buy a powerful PC or console to play modern games. Instead, you just need a reliable Internet connection, which is required to send game information to the app or browser installed on the receiving device. The game is rendered and played on a remote server, but you see and interact with […]
A Complete Guide to Deep Linking: How to Make It Work for Your Mobile App
Deep links are more than just equivalents of what hyperlinks used to be. They can be used to direct users from one web page to another – be it on the desktop or the mobile. But what they more importantly do is help app marketers and developers to understand their users better. Right from where […]
Top 12 Mobile Games That Have Social Features Incorporated
Mobile usage continues to shape our daily routines, with global app downloads reaching a staggering 255 billion in 2022—an impressive 11% increase from the previous year. This rise was primarily driven by emerging markets like China, India, and the U.S., while some mature markets saw a slight decline. People are spending more time in apps […]