Smart Compose Beta
This Generative AI tool assists agents in crafting high-quality responses faster by adjusting tone, rephrasing, expanding, and correcting grammar and spelling. It helps to reduce the time spent composing messages while enhancing agent productivity and improving the quality and consistency of responses. Key Benefits: Additionally, Analytics for Smart Compose allows you to track performance using […]
Helpshift PC Widget Beta
The Helpshift PC Widget is now available for Unity, offering seamless and native in-game support for Windows PC games and applications. This integration brings Helpshift’s Modern Support Journey, such as the Help Center, Smart Intents, Messaging, AI, and Automation, all directly embedded within the games. Players can access help without interruptions or the need to […]
Suggest Response Beta
Suggest Response utilizes Generative AI to offer agents instant, context-specific replies, enhancing query handling efficiency and reducing response times. By generating responses based on past interactions and the current context it alleviates the need for agents to search through knowledge bases. This reduces response times and improves agent productivity, regardless of the agent’s training or […]
Issue Summary
The Issue Summary feature automatically condenses customer support conversations into concise summaries. These summaries include details about the customer’s issue, attempted resolutions, reasons for unsuccessful attempts, and additional context. This ensures agents can quickly grasp essential information, preventing delays, promoting clarity, and maintaining consistent understanding across different agents. By eliminating the need for manual reading […]
Sentiment Analysis
Take your customer understanding to the next level with the AI Sentiment Analysis feature. Analyzing the emotional tone of customer conversations allows you to gain valuable insights into their sentiment as they engage with support. This gives agents a chance to tailor their responses, provide a more empathetic and personalized experience, and even change the […]
SDK X 10.4.0
The new annual update is crucial for maintaining the optimal performance of your applications and preparing them for our future releases. Key updates include: For a detailed list of all the improvements, please refer to the Android and iOS Release Notes.